WFM Insights & Optimization Lead

TDCX Group in Manila is looking for a WFM Performance Intelligence Lead to provide business insights through metrics and performance analysis. The role involves preparing reports on Key Performance Indicators and conducting market analyses to guide business decisions.

The ideal candidate will possess at least a Bachelor’s Degree with relevant experience, along with strong skills in data analysis tools like Power BI and Tableau. A detail-oriented mindset and effective communication skills in English are essential for success in this dynamic team environment.