Wfm group manager: forecasting, scheduling & real-time ops

WNS Global Services in Cape Town is seeking a seasoned professional for workforce management. This role focuses on forecasting, planning, and resource optimization within campaigns, while leading a team of Planners and Schedulers to ensure efficient workforce utilization.

Applicants should have significant experience in managing workforce models, scheduling, and resource management in a contact center environment. Proficiency in workforce management tools is essential. A leadership background and industry training will be advantageous. #J-18808-Ljbffr