WFM Capacity Planner — Forecast & Scheduling

Support Services Group - Mexico is looking for a WFM Capacity Planner to enhance operational efficiency through data-driven scheduling recommendations. This position plays a critical role in analyzing staffing needs, utilizing forecasting models, and ensuring optimal delivery processes.

The ideal candidate will have 2-3 years of capacity planning experience within a Workforce Management department and strong skills in MS Excel. Join us and make a difference in enhancing our customer experience!