WFM Assistant Manager: Lead, Forecast & Optimize

iOPEX Tech is looking for a talented Workforce Management professional to join their WFM team in Taguig, Metro Manila. The role involves managing a performance team, rolling out agent schedules, and forecasting resource requirements among other responsibilities.

Candidates must have 2-3 years of experience in a similar role, be able to handle escalated complaints, and thrive in a fast-paced environment. This position offers an onsite work setup with a shifting schedule.