WFM Analyst I: Real-Time Forecasting & Queue Management

iQor, Inc. in Pampanga, Philippines, seeks a dedicated professional to monitor service levels and manage contact center performance. The candidate should have solid experience in workforce management, including forecasting and scheduling, and demonstrate proficiency in analytical skills.

The role demands strong communication abilities and a background in call/contact centers. A Bachelor's degree is preferred. The company offers a supportive work culture with opportunities for growth.