WFM Analyst I: Real-Time Forecast & Queue Optimization

iQor, Inc. in Pampanga is looking for a Workforce Management Specialist. The role focuses on enhancing service efficiency in a call center environment by managing forecasts and service levels. Candidates should have at least 1-3 years of relevant experience, strong communication skills, and proficiency in Excel.

Responsibilities include intra-day performance management, queue monitoring, and analyzing trends to ensure optimal performance. This position offers an opportunity to impact customer satisfaction significantly.