Found Description
Take on a crucial role at WestJet as an Operations Intelligence Analyst, focusing on driving performance through proactive insights and decision support. This position involves in-person collaboration up to five days a week.
You will be at the forefront of WestJet's Contact Centre transformation, providing critical insights to enhance operational effectiveness. Through data analysis and performance monitoring, you'll aid leaders in informed decision-making, while also identifying performance gaps and opportunities for improvement. Your involvement in creating and evolving reporting tools will bridge operational metrics and strategic insights for the organization.
Key Responsibilities:
• Synthesize complex data to provide actionable insights
• Analyze performance trends to support decision-making
• Develop leader-facing summaries for operational focus
• Collaborate with teams to connect insights across functions
• Establish standar...
You will be at the forefront of WestJet's Contact Centre transformation, providing critical insights to enhance operational effectiveness. Through data analysis and performance monitoring, you'll aid leaders in informed decision-making, while also identifying performance gaps and opportunities for improvement. Your involvement in creating and evolving reporting tools will bridge operational metrics and strategic insights for the organization.
Key Responsibilities:
• Synthesize complex data to provide actionable insights
• Analyze performance trends to support decision-making
• Develop leader-facing summaries for operational focus
• Collaborate with teams to connect insights across functions
• Establish standar...
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