Found Description
Shape the future of customer engagement at WestJet as our Contact Centre Integrations Specialist. This role focuses on delivering innovative improvements to guest and team member journeys through leadership in project management.
You will report to the Manager, Contact Centre Integrations and oversee end-to-end execution of complex initiatives aimed at enhancing service delivery. Your ability to build strong relationships will help you align priorities, drive change, and ensure successful outcomes across different functions. A strong analytical mindset and project execution skills will be key to your success.
Key Responsibilities:
• Lead initiatives utilizing project management best practices
• Build and maintain relationships across various levels
• Apply methodologies for process analysis and improvement
• Create dashboards for tracking performance metrics
• Implement service enhancements in collaboration with IT
Requirements:
• 3–6 years of experience in r...
You will report to the Manager, Contact Centre Integrations and oversee end-to-end execution of complex initiatives aimed at enhancing service delivery. Your ability to build strong relationships will help you align priorities, drive change, and ensure successful outcomes across different functions. A strong analytical mindset and project execution skills will be key to your success.
Key Responsibilities:
• Lead initiatives utilizing project management best practices
• Build and maintain relationships across various levels
• Apply methodologies for process analysis and improvement
• Create dashboards for tracking performance metrics
• Implement service enhancements in collaboration with IT
Requirements:
• 3–6 years of experience in r...
Ready to Apply?
Submit your application for WestJet Contact Centre Integrations Specialist at WestJet
Apply Now