Wesco Associate Manager of Customer Service

Drive customer service excellence as the Associate Manager at Wesco in North America. Focus on operational activities to exceed service goals within a vibrant management team.
You will oversee a team of about 10 individuals, ensuring that order management, quoting, and fulfillment processes are handled with urgency and accuracy. This role emphasizes the importance of data-driven decision-making to enhance service quality by analyzing metrics and implementing process improvements based on customer feedback.
Key Responsibilities:
• Ensure departmental goals are met or exceeded
• Oversee compliance with corporate policies
• Develop measures for customer service performance
• Manage order processing and customer interactions
• Train employees on system and job functions
Requirements:
• High School Degree or equivalent; Bachelor's preferred
• At least 4 years in customer service environments
• 2 years of management experience
• Competency in purchasing an...