Wellness Guide I (Customer Care Representative) (Contract)

The Wellness Guide I/Customer Care Representative will be responsible for, but not limited to the following, answering customer questions, attending to customer concerns, processing refunds, replacements, & orders, making product recommendations, helping customers track their order through chat, text, & phone call. The position will be directly supporting the Customer Experience Department. The job requires a detailed understanding of the full MS Office Suite & Internet software, such as Customer Relationship Management & eCommerce platforms, extreme competency at solving problems collaboratively, & relevant customer support experience in the past. This job is a temporary (contract), hourly, full-time (40 hr/wk), paid, remote position with a compensation of MXN $130.90 per hour. This temporary role will run from** October 6**, 2025 - February 28, 2026.** After onboarding, contractors will work one of the following shifts: - 8am to 5pm EST - Monday through Friday - 12pm to 9pm EST - M...