Welcomer Supervisor (Front Office)

• Supervise daily front office operations, ensuring smooth check-in/check-out processes
• Lead and motivate the front desk team to maintain high service standards
• Handle guest inquiries, concerns, and special requests professionally and promptly
• Coordinate with other departments to ensure guest satisfaction
• Monitor room availability and assist with reservations when needed
• Train new team members and support ongoing development
• Ensure compliance with hotel policies, procedures, and brand standards

• Previous experience in a front office, preferably in a supervisory capacity
• Strong communication and interpersonal skills
• Ability to lead a team and handle guest interactions with confidence and empathy
• Opera system experience
• Problem-solving mindset and attention to detail

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