Website Helpdesk & Admin Support Officer

Employment Type: Contract

Monthly Salary: $18/hour

Period: 6 months (renewable based on performance and business needs)

Location: Hybrid

Working Hours: 3 times a week, 12 hours/week (Mondays – Fridays, 4 hours week (tentatively 10am to 2pm)), $18/hour

• Monitor and respond quickly and effectively to requests related to the website received from members and volunteers.
• Respond to member and volunteer website queries and problems by phone and email.
• Create step‑by‑step website “how to” training materials with screenshots for volunteers.
• Provide assistance and support for incoming issues related to using the website and publishing content to the website, e.g., uploading website content, uploading homepage banner, etc.
• Train incoming volunteers on website functions (as required).
• Ask educated questions and li...