Wealth Client Experience & Service Delivery Lead

A leading financial services firm in Metro Manila, Philippines, is seeking a Client Services Manager to lead operational initiatives within their Contact Centre. The ideal candidate will have over 5 years of experience in financial services, including strong leadership in contact centre environments. Responsibilities include improving service delivery, achieving performance targets, and leveraging analytics to enhance client interactions. This role requires a Bachelor's degree and expert-level skills in Microsoft Excel, as well as familiarity with Salesforce and CRM systems.
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