Walk-in || International Voice Process Executive | Customer Support | Experienced

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.
Key Responsibilities
Handle inbound and outbound customer calls professionally.
Resolve customer queries and provide accurate information in a timely manner.
Deliver exceptional customer service while maintaining quality standards.
Escalate unresolved issues to the appropriate department.
Maintain accurate records of customer interactions in the CRM system.
Meet individual and team performance metrics, including quality, productivity, and customer satisfaction.
Eligibility Criteria
Any Graduate/Undergraduate (as per company policy).
Freshers and experienced candidates are welcome.
Excellent verbal communication skills in English.
Strong listening and ...