Found Description
External Job Description:
Your potential has a place here with TTEC’s award-winning employment experience. As a Service Delivery - Team Lead working hybrid the United Kingdom, Leeds, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees spoke. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United Kingdom says it all!
What You’ll be Doing
Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.
During a Typical Day, You’ll
• Coach associates to ensure the achi...
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