VP, L2 Production Support (Payment and Integration Services), Group Infrastructure & Platform S[...]

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories across Asia Pacific, Europe and North America. Founded over 80 years ago, UOB operates through its head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand. Guided by values of Honorable, Enterprising, United and Committed, UOB strives to do what is right, build for the future, work as one team and pursue long-term success.

Job Description

• Manage day‑to‑day issues including daily health checks of applications and processes, working closely with end users, development staff and infrastructure teams to prioritize and resolve or mitigate outages.
• Handle production support by issuing initial responses, gathering data, tracking, and resolving issues while determining escalation protocols.
• Investigate production issues and provide user workaro...