VP Customer Experience at Relay

Lead customer experience innovation as the Vice President of Customer Experience at Relay, a dynamic digital banking platform. Drive a transforming support strategy while managing key partnerships and fostering team growth.
In this executive role, you will shape the customer support strategy as Relay embarks on rapid growth. Leveraging over 10 years in Customer Support or Operations leadership, you’ll design an end-to-end customer experience model. Prioritize insights to influence product, risk, and business decisions through a customer-centric lens.
Key Responsibilities:
• Define the comprehensive customer experience vision
• Develop and implement the support operating model
• Set long-term strategies for staffing and technology
• Build leadership within the Customer Support team
• Enhance decision-making power across the organization
Requirements:
• 10+ years in Customer Support or Operations
• Proven ability in scaling support systems
• Experience ma...