Found Description
Description
The Data Modeling, AI Automation & Insights Specialist powers the analytical backbone of the Governance & Insights team. This role automates the reporting pipeline, builds predictive CX models, and applies AI and NLP to transform raw data from surveys, operations, frontliner feedback, and process signals into decision-ready insights for all Globe brands and territories.DUTIES AND RESPONSIBILITIES:
1. Automated Reporting Pipeline
Design and maintain an end-to-end automated pipeline for monthly VOX decks — from data ingestion and transformation to chart
generation and AI-drafted narrative, targeting 70%+ manual effort reduction.
2. Predictive NPS & Churn Modeling
Build and continuously improve predictive models for NPS and churn risk per brand, territory, and episode using survey, CRM, billing,
and network operational data as features.
3. Multi-Source Data Integration
Architect and maintain data co...