Voice IT Support Specialist - Fast, Friendly Tech Help

HCLTech seeks a customer-oriented Service Desk Analyst (Voice) to join our IT support team in the Philippines. You will be the voice of IT, handling inbound calls from employees or clients, diagnosing and resolving hardware, software, and network issues over the phone to ensure high first-contact resolution.

You will log issues in ServiceNow/Jira, provide L1 support for Windows/macOS and Microsoft 365, and escalate where needed, while maintaining professional communication and documenting