Found Description
Responsibilities include but are not limited to the following:
- MS Teams Voice Certified and experienced
- Participating in the maintenance of call management systems, daily customer support ticket handling, call recordings management and integrated applications
- Certified and experience in setting up and managing current applications, including FreeSwitch, Yeastar, PortaOne, Teams Operator Connect, Teams Direct Routing, Zoom Phone Platforms and Call Cabinet
- Adding and managing SIP lines and trunks
- Maintaining installed voice services, includes all aspects of proactive maintenance, configuration management, upgrading/updating and performance optimization
- Install and implement switches and VLAN configurations
- Understanding of IP PBX configuration, call routing and translations, SIP trunk implementations with multiple platforms, including but not limited to YeaStar Cloud PBX platforms, Microsoft Teams and Zoom Phone