Virtual Assistant (must have ECW experience)

We are seeking an experienced and customer-focused Call Center Representative to join our healthcare team. The ideal candidate will have strong call center experience, exceptional communication skills, and hands‑on experience using eClinicalWorks (eCW). This role is responsible for managing a high volume of inbound and outbound calls, scheduling appointments, assisting patients, documenting interactions accurately, and ensuring an outstanding patient experience.

We are specifically looking for an “All‑Star” candidate who is proactive, detail‑oriented, highly organized, and capable of working independently while maintaining excellent service standards.

Key Responsibilities

• Handle a high volume of inbound and outbound patient calls professionally and efficiently
• Schedule, reschedule, and cancel appointments accurately within eClinicalWorks (eCW)
• Verify patient demographics, insurance information, and contact details
• Docu...