VIP Support Director: Retention & Growth Leader

Madfish is seeking a Head of VIP Support to lead and coordinate the VIP Support team, ensuring efficient operations and high service quality. The ideal candidate will have 3–5+ years of experience in client service management, especially in the gambling industry, and proven team management experience.

This role includes monitoring KPIs, implementing operational standards, and developing customer retention strategies. Benefits include modern equipment, paid leave, educational programs, and more.