Found Description
We are a licensed iGaming product focused on the Ukrainian market, currently in a rapid growth and scaling phase, with a clear ambition — to become the #1 choice for players in Ukraine.
We are looking for an experienced VIP Manager who will take ownership of the VIP player segment and help strengthen long‑term relationships with high‑value players through personalized communication, retention strategies, and premium customer experience.
This role is ideal for someone who understands the VIP player lifecycle, knows how to build trust with players, and can directly influence retention and revenue growth.
Key Responsibilities
- Build and maintain strong relationships with VIP players by providing highly personalized service and support
- Communicate with VIP players through multiple channels (calls, chats, email, Telegram, WhatsApp), including outside regular working hours when urgently required
- Retain existing VIP players and ...