Found Description
Overview
Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.
Responsibilities
- Manage and maintain relationships with VIP / high‑value clients;
- Act as the main point of contact for assigned accounts;
- Provide personalized service and proactive communication;
- Monitor client activity and performance metrics;
- Identify opportunities for upselling and cross‑selling;
- Develop strategies to increase client retention and lifetime value;
- Handle escalations and complex client issues efficiently;
- Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.);
- Track KPIs related to retention, reactivation, and revenue growth;
- Stay updated on products, promotions, and market trends;
- Com...