Viessmann Hybrid Technical Support Representative

Join Viessmann as a Hybrid Technical Services Representative in Langley, BC, and lead HVAC customer support initiatives. Experience a unique blend of in-office and remote work while serving customers.
In this impactful role, you will leverage advanced platforms like Salesforce and SAP to provide vital technical support. Collaborate with internal teams on quality initiatives and enhance training programs, making your mark on customer satisfaction across the USA and Canada. Your contributions will drive excellence in service delivery for Viessmann's climate solutions.
Key Responsibilities:
• Support customers with boilers, burners, and controls
• Document technical support interactions in CRM
• Guide contractors through troubleshooting processes
• Create and conduct technical training and workshops
• Collaborate with Product Engineering on service issues
Requirements:
• High School Diploma or GED essential
• Minimum 1 year of technical service experience
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