Videoconference Support Engineer (Santiago De Querétaro)

Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others.
We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.Required Skills4–8+ years in CPaaS, UCaaS, cloud communications, or platform supportStrong expertise in Cisco Webex CPaaS architectureHands‐on experience with REST APIs, webhooks, OAuth, JSONDeep understanding of enterprise messaging ecosystems and regulationsExperience with security, compliance, and audit readinessAbility to lead customer discussions and technical escalationsKey ResponsibilitiesTroubleshoot complex delivery issues across SMS, WhatsApp, RCS, and Webex Messa...