Vendor Relationship Analyst - Questrade

Join Questrade Financial Group in North York as a Vendor Relationship Analyst specializing in collections. Lead training and vendor management initiatives to improve operational standards and client satisfaction.
This position at Questrade seeks a Collection Vendor Relationship Analyst focused on compliance and collaboration across external agencies. You will develop training programs and ensure top performance from vendors while handling client disputes and escalations. Strong analytical and communication skills are essential for success in this role.
Key Responsibilities:
• Ensure external agencies comply with collection standards
• Develop training and SOPs for vendor operations
• Manage dispute escalations effectively
• Conduct audits to ensure agency performance
• Maintain oversight of remittance accuracy and account inventory
Requirements:
• Minimum 3 years in collections or operations
• Knowledge of financial products like credit cards and mortgages...