Vendor Performance Specialist at FCT

Elevate your career as a Vendor Performance Specialist at FCT, where innovation meets collaboration. In this hybrid position within the Default Solutions division, you'll focus on vendor performance management to ensure client satisfaction and effective service delivery.
You will partner with the Vendor Performance Lead, assisting in the management of Law Firms, Collection Agencies, and Process Servers. Your primary objective will be to utilize KPI reporting to identify trends and provide constructive feedback to vendors, ensuring they meet client expectations. Your role encompasses communication, reporting, and operational tasks critical to our business.
Key Responsibilities:
• Manage vendor performance in line with client guidelines
• Use KPIs to identify coaching opportunities
• Handle communications for program updates and file escalations
• Conduct performance assessments and follow up with vendors
• Participate in relevant meetings and testing as SME
Requi...