Vancouver Customer Service Leadership

Build a rewarding career as a Customer Service Supervisor with Spence in Vancouver, BC, where you will shape exceptional client experiences and team success. Lead through hands-on engagement and support.
Reporting to the Store Director, this leadership position involves overseeing a dedicated Sales Support team, driving exceptional customer interactions, and ensuring operational excellence. You’ll manage everything from team training to customer support processes, ensuring that every detail contributes to a memorable Spence Experience.
Key Responsibilities:
• Greet and assist customers professionally and promptly
• Manage cash handling procedures and order processing
• Supervise quality checks and client follow-ups
• Train and coach the Sales Support team for success
• Maintain inventory control and store appearance standards
Requirements:
• Supervisory experience of 1-2+ years preferred
• 5+ years in client-facing customer service
• Strong communicatio...