Utility Services Representative

Utility Services Representative

The City of St. Albert is recruiting an individual to join our Financial & Strategic Services department as a Utility Services Representative. Reporting to the Supervisor, Utility Billing, this position will be responsible for ensuring the accurate, timely billing and collection for utilities rendered by the City of St. Albert for water, wastewater treatment, storm water and solid waste services.

Responsibilities

• Accurately bill for utility services, including opening, closing and final billing utility accounts as ownership changes.
• Audit city-wide water consumption through analysis of automated meter reading technology.
• Maintain the Utility Master file, ensuring information obtained from customers and work orders are kept current and accurate.
• Provide front line customer service in person, over the phone, and via email to both internal and external customers.
• Educate custome...