Utility Customer Service Associate

Enhance your career with the City of St. Albert as a Utility Customer Service Associate, focusing on billing accuracy and customer support in utility services. This role emphasizes quality service and efficient utility management.
Within the Financial & Strategic Services department, this position involves billing for essential services such as water and solid waste. The position is vital for maintaining customer satisfaction and accurate service delivery. Experience in customer service and knowledge of utilities will greatly benefit your application.
Key Responsibilities:
• Ensure precise billing for utility accounts and updates
• Audit water usage through detailed analysis
• Maintain accurate customer information in the Utility Master file
• Serve customers through various communication methods
• Assist customers in selecting suitable garbage collection subscriptions
Requirements:
• 1-year certificate plus 5 years or a 2-year diploma plus 3 years of experie...