USS Support Coordinator at Riana Group

Job Description

RIANA Group is a leading technology solutions provider based in Nairobi, Kenya. We bring innovative solutions that are designed to simplify, streamline and strengthen businesses.

USS Support Coordinator

As the USS Support Coordinator, you will be responsible for project coordination of the USS Support activities of the day-to-day operations. Your role will involve back-office support, reporting and communication and client relationship management. You will also be a key liaison between the clients and the technical team, support team members, ensuring efficient and timely resolution of customer issues and inquiries. You will collaborate with cross-functional teams, monitor key performance indicators, and implement strategies to enhance the overall customer support experience.

Key Responsibilities