Found Description
Responsibilities
- Provide technical support and training to the organization's internal and external clients for low- and medium-complexity tasks, ensuring correct installation and operation of the systems developed by the company.
- Perform thorough study, analysis, classification, maintenance and guidance of solutions provided through support tickets.
Requirements
- Handling and logging support tickets
- Technical support (remote and on-site)
- Training and capacity building
- Documentation, metrics and processes
- Client relationship management
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