User Support Specialist for US Tax Helpdesk (m/f/d)

Your mission

Imagine a world where tax preparation is seamless and stress-free for expatriates. That's the future we envision. To turn this vision into reality, we seek exceptional individuals like you to join our team. We value creative thinkers, proactive doers, and innovative problem‑solvers who embrace challenges and thrive in a diverse and ever‑evolving environment. At MyExpatTaxes, we foster a culture of collaboration, self‑initiative, and continuous learning. We encourage you to think outside the box, leverage data‑driven insights, experiment with new ideas, and contribute your unique perspective.

Responsibilities

You’ll be directly responsible for responding to our customer inquiries. Your daily responsibilities will be guided by these aspects:

• Answer customer’s inquiries to help them file their tax returns.
• Work with the team of tax professionals to highlight cases or actions for them.
• Keep customers updated o...