Found Description
About the Job
We are seeking a dynamic, client-facing User Success Leader to drive adoption, engagement, and business value for our Prism platform—an AI-powered CX intelligence and analytics solution.
This role sits at the center of client relationships, insight delivery and storytelling, and product adoption and expansion. It is a consultative, analytical, and execution-focused role that acts as the bridge between data, insights, and client impact, ensuring our partners not only understand Prism outputs but confidently act on them to improve their business.
As User Success Leader, You Will
- Serve as the primary point of contact for Prism clients.
- Build strong relationships with stakeholders across:
- Operations
- CX / Customer Service
- Analytics / Reporting
- Client Partners
- Weekly Business Reviews (WBRs)
- Monthly / Quarterly Business Reviews (MBRs/QBRs)
- ...