Found Description
Elevate your IT career as the User Service Team Leader based in Toronto, Canada. This role focuses on leading a global team that supports 2,400 employees, delivering exceptional IT service experiences.
As an essential member of the Employee Tech organization, this 6-month contract position requires a leader with over five years of IT support experience. With a strong focus on employee satisfaction, you will ensure high-quality support, while developing automation processes to scale services globally. You'll be at the forefront of operational excellence, collaborating with teams across multiple time zones to maintain productivity.
Key Responsibilities:
• Lead a global User Service function for IT support
• Maintain high support standards with quick resolutions
• Foster automation and process efficiency within the team
• Work closely with cross-functional teams for excellence
Requirements:
• Over 5 years in IT support, including 3+ in leadership
• Experienced i...
As an essential member of the Employee Tech organization, this 6-month contract position requires a leader with over five years of IT support experience. With a strong focus on employee satisfaction, you will ensure high-quality support, while developing automation processes to scale services globally. You'll be at the forefront of operational excellence, collaborating with teams across multiple time zones to maintain productivity.
Key Responsibilities:
• Lead a global User Service function for IT support
• Maintain high support standards with quick resolutions
• Foster automation and process efficiency within the team
• Work closely with cross-functional teams for excellence
Requirements:
• Over 5 years in IT support, including 3+ in leadership
• Experienced i...