Plan, lead, and deliver user research for public service in Discovery,
Apply a range of qualitative and quantitative research methods-e.g. depth interviews, usability testing, contextual inquiry, surveys-to surface behavioural insights
Synthesise research findings into clear, actionable outputs such as problem statements, user journeys, personas, and pain point maps
Translate insights into backlog priorities and design recommendations that inform product strategy and roadmap decisions
Collaborate with cross functional teams - Service Designers, Interaction Designers (UX / UI), Business Analysts and Technical leads to ensure solutions are insight driven.
Communicate findings to varied audiences-through visual artefacts, research reports, presentations, and stakeholder playbacks
Facilitate research workshops, playback sessions, and show-and-tells to drive cross-functional...
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