User Insights Analyst - Voice of Customers

User Insights Analyst - Voice of Customers

Canva | Posted Mar 13

Full-time

National Capital Region

Negotiable

Entry (0-2 yrs)

Job Description

Join the team redefining how the world experiences design.

What You’d Be Doing In This Role

As a Customer Feedback Specialist, you’ll join the CTL Operations team and focus on the Teams & Education / B2B product area. You’ll analyze qualitative and quantitative feedback—using tools like Enterpret, Canny, Looker, and manual reviews—and translate findings into actionable insights for product teams. Your work will help uncover user pain points, influence priorities, and ensure improvements are actioned by the right teams.

At The Moment, This Role Is Focused On

• Leveraging your high level of product literacy to take our raw feedback data (with Enterpret and Canny support) and generate actionable insights that can be consumed by product managers ...