US Voice & Accent Trainer for Banking CX

Firstsource is hiring a Trainer for US Voice & Accent to provide specialized training for agents serving US banking clients in Taguig, Philippines. The role focuses on designing and delivering effective communication skills training essential for ensuring high-quality customer interactions.

Ideal candidates will possess deep expertise in US English pronunciation, along with experience in training and assessment within BPO or Contact Centre settings. This role requires strong collaboration with quality teams and the ability to adapt training to meet client expectations. Certification in communication training is also preferred.