Found Description
About the Role
We are looking for a highly experienced and strategic USRN Program Manager to lead operations for our Hartford account. This role will oversee program performance, drive operational excellence, and ensure delivery of high-quality Utilization Management services while leading teams and aligning with business objectives.
Key Responsibilities
- Oversee end-to-end program operations for the assigned account
- Lead and manage team leaders and USRN professionals to achieve performance targets
- Develop and implement strategies to improve productivity, quality, and efficiency
- Ensure compliance with clinical guidelines, client standards, and regulatory requirements
- Utilize clinical subject matter expertise to guide decision-making and resolve complex cases
- Analyze performance metrics and provide insights for continuous improvement
- Collaborate with cross-functional teams (QA, Tra...