US Customer Service Representative - Night Shift

Customer Support
Handle customer inquiries through phone, email, and chat.
Provide prompt and professional support to US-based customers.
Resolve customer concerns related to orders, shipments, pricing, invoices, and product availability.
Maintain high customer satisfaction through timely follow-up and issue resolution.

Order Managemen
tProcess wholesale and bulk customer orders accurately
.Track orders from entry through fulfillment
.Coordinate with warehouse and logistics teams regarding inventory availability and shipment status
.Monitor backorders and communicate delivery timelines to customers

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Inventory & Operations Coordinati
onWork closely with warehouse teams to ensure inventory accurac
y.Assist with order discrepancies, returns, replacements, and credit request
s.Support high-volume SKU environments with strong attention to detai
l.Ensure accurate documentation of inventory movements and customer request

s.