US Customer Service Representative - Night Shift

Customer Support

• Handle customer inquiries through phone, email, and chat.
• Provide prompt and professional support to US-based customers.
• Resolve customer concerns related to orders, shipments, pricing, invoices, and product availability.
• Maintain high customer satisfaction through timely follow-up and issue resolution.

Order Managemen

• tProcess wholesale and bulk customer orders accurately
• .Track orders from entry through fulfillment
• .Coordinate with warehouse and logistics teams regarding inventory availability and shipment status
• .Monitor backorders and communicate delivery timelines to customers

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Inventory & Operations Coordinati

• onWork closely with warehouse teams to ensure inventory accurac
• y.Assist with order discrepancies, returns, replacements, and credit request
• s.Support high-volume SKU environments with stron...