Universal Advisor Lead

Job Description

Provide administration support to ensure the smooth running of the Administration and Risk part of the Branch and assist in the achievement of the customer migration to electronic methods of banking strategy.

Responsibilities

• Complete daily branch administration functions to minimise operational risk.
• Assist in managing branch cash holdings, teller and ATM cash processes.
• Guide and educate customers on adopting and utilising electronic banking platforms.
• Provide a positive customer experience by being helpful, proactive, and responsive to customer needs.
• Deliver high‑quality work by adhering to set standards, procedures, and governance requirements.
• Build and maintain strong relationships with internal and external stakeholders.
• Act responsibly with work‑related resources to support cost‑containment efforts.
• Work according to agreed performance objecti...