Unit Manager, Emerging Tech Enablement

Overview

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)Unit Manager, Emerging Tech Enablement

Summary: 

To supervise a team of professionals (handling consults, inbound, outbound, case, chat, escalations and investigations) to drive improvements in required skills and customer experience through regular interactions in order to achieve individual and group targets in an Operations sub-function of Capital One Philippines. Responsible for driving performance, skills improvement, and the effective adoption of new technological tools (., Generative AI) to promote customer and business outcomes while maintaining partnerships across the organization.

General Responsibilities:

People development. Provides sub-functional leadership to a team of associates, including hiring, coaching, mentoring, and talent development

Risk Management. Conducts scheduled and random audits to ensu...