Unit Customer Operations Manager at IKEA

Elevate customer experiences as the Unit Customer Operations Manager at IKEA. With your leadership and service skills, you'll build a welcoming environment for our customers every day.
IKEA is seeking a Unit Customer Operations Manager to lead a customer-focused team. Your role will involve overseeing operations, ensuring safety, and driving excellent service. With at least three years of leadership experience in a high-volume setting, you will coach staff, implement strategies, and analyze performance to achieve operational excellence.
Key Responsibilities:
• Oversee the full customer experience with a focus on safety
• Lead the Customer Operations strategy implementation
• Collaborate with stakeholders to promote a customer-centric culture
• Analyze performance standards and drive corrective actions
• Coach co-workers to meet operational goals
Requirements:
• Minimum 3 years of leadership experience in retail or customer service
• Strong customer service...