Found Description
Essential Job Functions
- Acts as a role model of service excellence exemplifying courtesy, compassion, and responsiveness towards all customers (patients, families, visitors, physicians, and other members of the health care team).
- Establishes a welcoming environment by greeting others in a courteous and professional manner. Speaks to people, making eye contact and introducing self.
- Advises physicians of the nurse assigned to their patients
- Notifies the appropriate nurse of the need to round with the physician.
- Demonstrates effective use of communication techniques in a professional and courteous manner and takes thorough messages.
- Operates the telephone: answer, transfer, hold, three-way call, speaker phone.
- Answer all calls within 2-3 rings or ensures coverage has been made available if away from work area. Answers by identifying department, self, title...