Found Description
Take charge of unified communication systems as a Support Agent at Wajax. Oversee telephony and video conferencing tools to ensure seamless operations and communication.
Wajax seeks an experienced IT Help Desk II to maintain and administer various telecommunication systems. You will develop technical standards, manage installations, and provide updates on system performance. Successful candidates will utilize remote troubleshooting and closely collaborate with IT management to enhance our communications infrastructure.
Key Responsibilities:
• Develop standards for voice service issues resolution
• Install and maintain VOIP and video telephony systems
• Troubleshoot applications and system errors remotely
• Lead architectural design for communication services
• Mentor help desk personnel on problem resolution
Requirements:
• 4-5 years of help desk experience
• College or University Degree in Information Technology
• Strong knowledge of TCP/IP and routing...
Wajax seeks an experienced IT Help Desk II to maintain and administer various telecommunication systems. You will develop technical standards, manage installations, and provide updates on system performance. Successful candidates will utilize remote troubleshooting and closely collaborate with IT management to enhance our communications infrastructure.
Key Responsibilities:
• Develop standards for voice service issues resolution
• Install and maintain VOIP and video telephony systems
• Troubleshoot applications and system errors remotely
• Lead architectural design for communication services
• Mentor help desk personnel on problem resolution
Requirements:
• 4-5 years of help desk experience
• College or University Degree in Information Technology
• Strong knowledge of TCP/IP and routing...