Unified Communications Engineer

HCLTech :

Unified Communications Engineer (Cisco & Microsoft Teams Telephony)
Location Specific:

HCLTech Lucknow, Uttar Pradesh
Experience: 5 - 10 Years

Role Overview
The Unified Communications Engineer supports the stable operation, troubleshooting, and maintenance of enterprise voice and collaboration platforms. The role ensures high availability and call quality across

Cisco IP Telephony and Microsoft Teams Telephony

environments.
You will handle complex voice issues across

CUCM, Unity Connection, voice gateways, CUBE/SIP trunking, and Teams Phone System , while managing day‑to‑day administration, incident resolution, and configuration changes in collaboration with cross‑functional teams and service providers.

✅ Key Responsibilities
Cisco IP Telephony Support
Provide operational support for

Cisco Unified Communications Manager (CUCM) clusters
Perform Adds, Moves, and Changes (AMC) for:
IP...