Found Description
Essential Functions :
Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaa S and CCaa S provider services.
Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
Ensure high availability, performance, and security of contact center platforms.
Implement and support workforce management, ...
Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaa S and CCaa S provider services.
Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
Ensure high availability, performance, and security of contact center platforms.
Implement and support workforce management, ...
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