Found Description
Join UAP as a Senior Technician in Store Support and optimize technology performance. Address critical incidents effectively to maintain operational excellence across our stores.
In this role, you will be the technical expert in the Store Support team, analyzing software, hardware, and network issues that affect daily operations. Your leadership will guide Level 1 Support while ensuring compliance with SLAs and emerging technology solutions' integration.
Key Responsibilities:
• Diagnose and resolve critical IT incidents impacting operations
• Provide technical guidance to Level 1 support staff
• Oversee deployment of IT equipment and ensure compliance
• Collaborate with vendors for equipment availability
• Document processes and share knowledge within the team
Requirements:
• Degree or diploma in Computer Science or related discipline
• 3 to 5 years of experience in IT support settings
• Familiarity ...
In this role, you will be the technical expert in the Store Support team, analyzing software, hardware, and network issues that affect daily operations. Your leadership will guide Level 1 Support while ensuring compliance with SLAs and emerging technology solutions' integration.
Key Responsibilities:
• Diagnose and resolve critical IT incidents impacting operations
• Provide technical guidance to Level 1 support staff
• Oversee deployment of IT equipment and ensure compliance
• Collaborate with vendors for equipment availability
• Document processes and share knowledge within the team
Requirements:
• Degree or diploma in Computer Science or related discipline
• 3 to 5 years of experience in IT support settings
• Familiarity ...
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